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Privacy Policy

​​Who I am
This website is operated by Louisa Butt: ADHD & Life Coaching (“I”, “me”). I offer ADHD and life coaching services, consultancy, and related resources.

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Contact
If you have any questions about this policy, you can contact me at:
louisa@theadhdwayco.com

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1. What information I collect

When you use my website, book sessions, or work with me, I may collect:

  • Name and contact details (email, phone, address).

  • Booking details (services, times, payments).

  • Information you share in forms (e.g. intake, prep/post-session forms).

  • Emails or messages sent to me through Wix, Instagram, Facebook, or email.

  • Payment details (processed securely by Wix Payments, PayPal or your bank).

  • Website usage data (via cookies, analytics tools).

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2. How I use your information

  • To provide coaching sessions and manage bookings.

  • To send confirmations, reminders, and session follow-ups.

  • To process payments.

  • To communicate with you (emails, messages, forms).

  • To manage my business (contracts, accounts, tax).

  • To improve my website and services.

  • With your consent, to send occasional updates or resources.

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3. Legal basis for processing

Under UK GDPR, I rely on these legal bases:

  • Contract: to deliver the coaching service you’ve booked.

  • Consent: for optional forms, marketing emails, or sensitive information you choose to share.

  • Legal obligation: keeping records for tax/accounting.

  • Legitimate interests: improving my services and website.

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4. Sharing your information

I do not sell your data. I only share it with:

  • Wix (website host, bookings, forms, client area).

  • Wix Payments / PayPal (secure payment processors).

  • Zoom (for video sessions).

  • Google Calendar / Gmail (if you book a session).

  • Square (if you sign contracts electronically).

  • Professional services (e.g. accountant) where legally required.

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All providers I use comply with GDPR or equivalent protections.

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5. How I store your information​

  • Client records are stored securely in Wix and my email.

  • Payment details are processed by Wix Payments or PayPal (I do not see or store your card details).

  • Notes and forms are stored digitally with password protection.

  • Data is generally kept for up to 7 years to meet UK legal requirements (e.g. accounting)

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6. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent at any time (where consent is the legal basis).

  • Complain to the ICO (UK regulator) if you are unhappy with how I handle your data.

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To exercise your rights, contact me at [your email].

 

7. Cookies

This website uses cookies:

  • Essential cookies (needed for the site to function).

  • Analytics/marketing cookies (help me understand visitors and improve services).

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On your first visit, you will see a cookie banner where you can accept or decline non-essential cookies. You can change your preferences anytime.

 

8. Updates to this policy

I may update this policy from time to time. The latest version will always be available on my website.

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